by Board Retailers Association | Mar 9, 2023 | Brick & Mortar, Customer Experience, News, Outdoor, Retail Economy
Dick’s Sporting Goods is shifting focus away from its Field & Stream stores toward its House of Sport concept, a significantly larger — and more profitable — version of the familiar Dick’s Sporting Goods store. Dick’s opened its first Field &...
by Board Retailers Association | Mar 5, 2023 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy
1. How are you today? Admit it, you don’t care; the shopper knows you don’t care. This leads the customer to parrot a specific answer, “Fine, and you?” To which the retail employee responds with another expected answer, “Fine,” or they launch into another unthinking...
by Board Retailers Association | Mar 2, 2023 | Brick & Mortar, HR, Resources, Retail Strategy
Credit: Getty Images by Luis Alvarez The question of employee engagement has never been more pressing. Coming out of the pandemic, there has been a shift in employee expectations about both pay and working conditions. With potential economic headwinds — e.g., debt...
by Board Retailers Association | Feb 26, 2023 | Brick & Mortar, Customer Service, HR, Resources, Retail Strategy
Retail customer service training aims to create an exceptional customer experience. So, what goals do you focus on when you teach your employees how to give customers exceptional experiences? Sometimes good customer service means something quick, cheap, and...
by Board Retailers Association | Feb 25, 2023 | Brick & Mortar, Legends, Rest In Peace, Retail History, Skateboard
Thomas in the pages of TWS. Photo: King Thomas with Grant in the backyard bowl. Photo: @jt_lushbag In the light of the great past masters of our kind, none so embodied the spirit of the craft quite like Thomas Taylor. In our lifetime of friendship and hell raising,...
by Board Retailers Association | Feb 23, 2023 | Brick & Mortar, News, Outdoor
Dick’s Sporting Goods is acquiring Moosejaw from Walmart. The sporting goods giant made the deal to advance its ambitions in the multibillion-dollar outdoor retail market. According to The NPD Group, dollar sales in the outdoor specialty market grew seven percent...
