by admin | Feb 5, 2024 | Artificial Intelligence / CHAT GPT, Community, Customer Loyalty, Customer Service, E-Commerce, Opinion, Retail Strategy, Retail Technologies
Credit: Jon Stamell Do you know how many emails are sent every day around the world? I ask people that all the time and I get some surprising answers. I’ve heard 10 million, 100 million and up to a billion. The answer is that in 2024, people around the world will send...
by admin | Feb 1, 2024 | Brick & Mortar, Customer Experience, Customer Loyalty, E-Commerce, m-commerce, Social Commerce
Credit: Getty Images by Photographer is my life Analyzing the pressures facing the world of retail and how businesses need to tackle challenges by prioritizing the needs of Gen Z and millennials In the aftermath of the pandemic and the global economic strain, Gen Z...
by admin | Jan 1, 2024 | Brick & Mortar, Customer Experience, Customer Loyalty, Merchandising, News, Resources, Retail Strategy, Retail Technologies, Returns, Sales Training
The start of a New Year is a good time to assess where you’ve been and where you want to go. Otherwise, it can be just the same problems on a different day.Most of us are good at seeing what we didn’t accomplish. Many throw up their hands and say, “Good...
by admin | Nov 26, 2023 | Customer Loyalty, News
Credit: iStock.com by PeopleImages In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. However, without fail, I always get asked what can be done to improve customer loyalty. ...
by admin | Jul 25, 2023 | Brick & Mortar, Customer Experience, Customer Loyalty, Resources, Retail Strategy, Retail Technologies, Reviews
Authenticity is at the forefront of every consumer buying decision, thus making reviews a barometer for a product and a company’s trustworthiness. Forty-nine percent of consumers trust reviews as much as personal recommendations...
by admin | Jul 18, 2023 | Consumer Behavior, Customer Experience, Customer Loyalty, Customer Service, Debate, News, Omnichannel, Returns
The tension between retailers and shoppers is growing, and it’s because of returns. Shippo, a leading shipping platform for growing e-commerce businesses, has come out with a 2023 Benchmarks Report that “takes a comprehensive look at how mid-market...
