“Outdoor Retailer Education Schedule plus invitation to BRA Retailer Gathering at this week’s Snow Show” by Outdoor Retailer and BRA

“Outdoor Retailer Education Schedule plus invitation to BRA Retailer Gathering at this week’s Snow Show” by Outdoor Retailer and BRA

Outdoor Education Taken Higher Outdoor Retailer is the largest outdoor trade show of its kind, delivering the industry experts and educational opportunities you won’t find anywhere else. With top educators and innovators from around the world, Outdoor...
“How To Use Powerful Questions To Engage And Sell More Customers” by Bob Phibbs via The Retail Doctor Blog

“How To Use Powerful Questions To Engage And Sell More Customers” by Bob Phibbs via The Retail Doctor Blog

Using questions effectively in a retail sales presentation can be a powerful tool to engage customers and guide them toward purchasing decisions. But there is more than one type of question. I’ll cover the different types of questions you can use in your sales...
“Why Workforce Education is Critical to Recession-Proofing Your Retail Business” by Chuck Rubin and Holly Shaskey-Platek via Total Retail

“Why Workforce Education is Critical to Recession-Proofing Your Retail Business” by Chuck Rubin and Holly Shaskey-Platek via Total Retail

Credit: Getty Images by Cecilie_Arcurs The Great Resignation. The rise of e-commerce. The supply chain squeeze. These are just the latest in a string of challenging issues facing the retail industry, with a possible recession looming on the horizon. Retailers have...
“Bad Customer Service Examples: 50 Things Retail Employees Shouldn’t Do” by Bob Phibbs via The Retail Doctor Blog

“Bad Customer Service Examples: 50 Things Retail Employees Shouldn’t Do” by Bob Phibbs via The Retail Doctor Blog

Excellent customer service is dependent on your sales associates. Likewise, a bad customer service experience depends on your associates delivering poor customer service in your retail store. It doesn’t matter if you are one of those brick-and-mortar retailers...