Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Why Your Selling And Training Methods Don’t Work…And The Simple Fix” by Bob Phibbs (The Retail Doctor)

by admin | Oct 22, 2021 | HR, Resources, Retail Strategy

It has been said that no one likes to wait. Yet stores that have a long line tend to attract even more people to wait because they feel it must be worth it.Few of us like it when someone has power over us. Think The doctor will see you now or You’ll...

“How Retailers Can Teach Empathy for De-Escalation” by Derek Belch via Total Retail

by admin | Oct 14, 2021 | Corona Virus, Educational Opportunity, HR, Resources, Retail Strategy

Retailers and consumers alike had just started to feel hopeful about a post-pandemic future a mere few weeks ago. However, with the COVID-19 Delta variant quickly becoming a concern, retailers across the country have made the move to reinstate mask mandates...

“When Retailers Mistake Their Most Important Asset As A Cost” by Bob Phibbs (The Retail Doctor)

by admin | Oct 3, 2021 | HR, Resources, Retail Strategy

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. That meant shoppers were more likely not to see anyone working in a store, that they most likely would have to wait for assistance, and...

“Why raising minimum wage is no longer enough to draw in retail workers – Workers are not responding to these cues as they traditionally have. Why? Most retailers are using an outdated hiring playbook” by David Ritter and Conor Gaffney via Retail Dive

by admin | Sep 23, 2021 | HR, Retail Strategy

Editor’s note: The following is a guest post from David Ritter, a managing director, and Conor Gaffney, an associate in the consumer and retail group, at global professional services firm Alvarez and Marsal. They can be reached...

“How to Motivate a Retail Employee” by Bob Phibbs (The Retail Doctor)

by admin | Sep 5, 2021 | HR, Resources, Retail Strategy

How to motivate retail employees …  It’s a subject retailers routinely ask about. My answer is always the same: You don’t. That might sound strange coming from a motivational speaker, so let me explain. You can try to motivate a retail employee with...

“How to Retain Workers in the ‘Next Normal'” by Greg Dyer via Total Retail

by admin | Aug 18, 2021 | HR, Retail Strategy

The dust from the pandemic is finally settling, but a new storm is gathering for employers. U.S. quit rates are higher than ever, with an eye-popping 95 percent of workers saying they’re considering changing jobs. If 2020 was full of talk about...