Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“The Jobs Problem In Retail Isn’t What You Think” by Bob Phibbs (The Retail Doctor)

by admin | Nov 12, 2021 | HR, Resources, Retail Strategy

Much is being written about people quitting and the Great Resignation. People quit all the time and oftentimes find the grass isn’t always greener. But the jobs problem in retail isn’t what others are telling you. I was in Manhattan last week shopping and...

“No Retention Without Reward: It’s Time to Revolutionize the Way Retail Workers Are Compensated” by Jake Levin via Total Retail

by admin | Nov 4, 2021 | HR, Retail Strategy

Credit: Getty Images by Ryan J. Lane COVID-19 created a shakeup for retailers in all categories across the U.S., with brick-and-mortar operations undergoing some of the most significant operational changes they’ve ever faced. Sales associates have also felt the...

“Why Your Selling And Training Methods Don’t Work…And The Simple Fix” by Bob Phibbs (The Retail Doctor)

by admin | Oct 22, 2021 | HR, Resources, Retail Strategy

It has been said that no one likes to wait. Yet stores that have a long line tend to attract even more people to wait because they feel it must be worth it.Few of us like it when someone has power over us. Think The doctor will see you now or You’ll...

“How Retailers Can Teach Empathy for De-Escalation” by Derek Belch via Total Retail

by admin | Oct 14, 2021 | Corona Virus, Educational Opportunity, HR, Resources, Retail Strategy

Retailers and consumers alike had just started to feel hopeful about a post-pandemic future a mere few weeks ago. However, with the COVID-19 Delta variant quickly becoming a concern, retailers across the country have made the move to reinstate mask mandates...

“When Retailers Mistake Their Most Important Asset As A Cost” by Bob Phibbs (The Retail Doctor)

by admin | Oct 3, 2021 | HR, Resources, Retail Strategy

For years we’ve heard that employee expenses are driving retail profit margins down; as a result, labor hours were cut. That meant shoppers were more likely not to see anyone working in a store, that they most likely would have to wait for assistance, and...

“Why raising minimum wage is no longer enough to draw in retail workers – Workers are not responding to these cues as they traditionally have. Why? Most retailers are using an outdated hiring playbook” by David Ritter and Conor Gaffney via Retail Dive

by admin | Sep 23, 2021 | HR, Retail Strategy

Editor’s note: The following is a guest post from David Ritter, a managing director, and Conor Gaffney, an associate in the consumer and retail group, at global professional services firm Alvarez and Marsal. They can be reached...