Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.
by admin | Sep 12, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Consumer Behavior, Holiday, Internet, m-commerce, News, Opinion, Predictions, Retail Strategy, Retail Technologies
This upcoming holiday shopping season is already shaping up to be unpredictable. Inflation, geopolitics and fickle consumer sentiment are conspiring against retailers’ best-laid plans. But here’s one prediction that requires no crystal ball: this will be known as the...
by admin | Feb 17, 2026 | m-commerce, News, Opinion, Resources, Retail Strategy, Retail Technologies
dookdui/Depositphotos.com Platforms such as Whatnot and TikTok Shop represent something of a “modern gold rush” into shopping as entertainment — or “shoppertainment” — as Forbes contributor Catherine Erdly pointed out. Out of a total $87 billion social...
by admin | Mar 26, 2025 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Customer Experience, Customer Service, HR, m-commerce, Resources, Retail Strategy, Social Media
I shared a story last month about a visit to Saks where associates were too engrossed in their smartphones to look up at shoppers. A friend commented they had the same experience and when they asked the manager, they were told, “Oh, they’re clienteling.” First, I...
by admin | Jan 12, 2025 | Digital Advertising, E-Commerce, Email Marketing, m-commerce, Resources, Retail Strategy, SEO, Social Commerce, Social Media, Story Telling, Website
Let me guess, you’d rather be on your board than thinking up marketing schemes. Want the secret to getting back outside? A solid digital marketing pipeline. With marketing in place, you can rest easy that customers are going to find your store, find their gear,...
by admin | Oct 12, 2024 | Artificial Intelligence / CHAT GPT, E-Commerce, Holiday, Internet, m-commerce, News, Retail Crime
Credit: iStock.com by iStock.com As retailers leverage online shopping options for busy customers this holiday season, they’re finding that industry-wide, sales are up (and continuing to rise), and the industry is expected to exceed $6 trillion in sales this...
by admin | Feb 17, 2024 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Customer Experience, Customer Loyalty, E-Commerce, m-commerce, News, Retail Technologies
Credit: Getty Images by FangXiaNuo Our rapidly digitalizing and globalizing world hasn’t been kind to the retail industry these past few years, especially for brick-and-mortar stores. As a result, many retailers have begun to wrestle with questions concerning...
