Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.


“What Do I Say When a Customer Says “I’ll Look Around”?” by Bob Phibbs via The Retail Doctor

“What Do I Say When a Customer Says “I’ll Look Around”?” by Bob Phibbs via The Retail Doctor

by | Oct 18, 2026 | Brick & Mortar, Customer Experience, Customer Loyalty, Customer Service, News, Opinion, Resources, Retail Strategy, Sales Training

When a customer says “we’ll have to look around,” give them back three reasons they already gave you, then stop talking. That’s the whole technique, and the stopping is the part most salespeople can’t do. Say you’re closing a...
“The Great Value Reallocation” by Carrie Barclay via The Robin Report

“The Great Value Reallocation” by Carrie Barclay via The Robin Report

by | Oct 15, 2026 | Brick & Mortar, Clearance Sales / Discounting, Consumer Behavior, Customer Service, News, Opinion, Predictions, Retail Economy, Retail Strategy

In my work with retail leadership teams and in conversations with board members, I keep hearing versions of the same concern. The consumer is behaving differently, but too many companies are responding as though this is simply another affordability cycle. It is not....