Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.


“The Retailers That Win AI-Mediated Shopping Will Do Three Things” by Eric Brackmann via Total Retail

“The Retailers That Win AI-Mediated Shopping Will Do Three Things” by Eric Brackmann via Total Retail

by | Sep 12, 2026 | Artificial Intelligence / CHAT GPT, Brick & Mortar, Consumer Behavior, Holiday, Internet, m-commerce, News, Opinion, Predictions, Retail Strategy, Retail Technologies

This upcoming holiday shopping season is already shaping up to be unpredictable. Inflation, geopolitics and fickle consumer sentiment are conspiring against retailers’ best-laid plans. But here’s one prediction that requires no crystal ball: this will be known as the...
“Retail Staff Management: How to Hire, Develop, and Keep a Team That Sells” by Bob Phibbs via The Retail Doctor Blog

“Retail Staff Management: How to Hire, Develop, and Keep a Team That Sells” by Bob Phibbs via The Retail Doctor Blog

by | Aug 23, 2026 | Brick & Mortar, Customer Experience, Customer Service, HR, Opinion, Resources, Retail Strategy, Sales Training

Why is turnover so high in your stores? Why are your managers exhausted by closing time? And how do you get the same selling behavior in location 1 and location 200? Your team is your customer experience. In a punishing labor market, the retailers who win are the ones...