by admin | Mar 7, 2024 | Apparel /Fashion, HR, Industry, News, Retail Crime, Retail Strategy, Retail Technologies
Let’s be honest – when it comes to retail fraud, the online world grabs all the attention – and probably justifiably so. In 2022, losses stemming from internet shopping scams and duplicity approached $400 million, according to statistics from the Better Business...
by admin | Feb 27, 2024 | Brick & Mortar, Customer Experience, Opinion, Retail Crime, Skateboard
This is an extended version of a story that initially appeared in SBC Skateboard Vol. 24.1. You can look at that whole issue online here and subscribe to the mag here. The obvious, business-registry-grade answer is that it’s a place to buy hard and...
by admin | Sep 27, 2023 | Brick & Mortar, Customer Service, HR, News, Retail Crime, Retail Economy, Retail Strategy, Sales Training
According to a recent Bloomberg report, retail employees in the U.S. are “fed up and quitting at record rates.” A McKinsey study from 2022 found that the quit rate for retail and hospitality workers is over 70% higher than the overall U.S. quit rate. “Low...
by admin | Sep 2, 2023 | Apparel /Fashion, Brick & Mortar, News, Retail Crime, Retail Strategy
Shoplifting and employee theft are rising; they make up what retailers call “shrink.”Loss prevention is a broad category used to encompass disappearing merchandise from shoplifting customers and employees not ringing up merch correctly, not checking...
by admin | Aug 22, 2023 | Brick & Mortar, Customer Experience, News, Retail Crime, Retail Economy, Retail Strategy
A red brick Dick’s storefront under a blue sky. The retailer reported net sales grew 3.6% in the second quarter, but both net and operating income were down double digits. Permission granted by Dick’s Sporting Goods The athletics retailer rolled out a business...
by admin | May 27, 2023 | Brick & Mortar, News, Retail Crime, Safety and preparedness
It’s gotten to the point that reports about mass shootings are almost a weekly occurrence on the nightly newscasts. Seemingly, no public or even semi-public venue is off-limits nowadays when it comes to this uniquely American form of mass violence. In fact, according...