Below you will find helpful and relevant articles that we carefully curate for the benefit of our B.R.A. Retail Members almost every day. Be sure to scroll through the most recent article or use the Search/Lookup feature to find topics and keywords related to articles that may help you to lower costs, increase margins or create more remarkable customer experiences.

“Untailing: The Latest in Sales Prevention” by Warren Shoulberg via The Robin Report

by admin | Aug 22, 2024 | Brick & Mortar, Customer Experience, News, Retail Crime

In the beginning, when you went into a store, a salesclerk took your order and returned some time later from the back room with your items for purchase. You handed over cash, he wrapped your order, and you went on your way. There were no issues about retail theft or...

“Workers at TJ Maxx and Marshalls are wearing police-like body cameras. Here’s how it’s going” by Nathaniel Meyersohn via Retail Dive

by admin | Jun 5, 2024 | Apparel /Fashion, Brick & Mortar, News, Retail Crime, Safety and preparedness

Retailers like TJ Maxx are turning to body cameras to keep stores safe. Eva Marie Uzcategui/Bloomberg/Getty Images/File New YorkCNN —  Hourly retail security workers are now wearing police-like body cameras at major stores. Retail giant TJX, the parent...

“What is a skateboard shop? – ‘A cultural hub, capitalist outpost, the scene of my gravest sin?'” by Cole Nowicki

by admin | Feb 27, 2024 | Brick & Mortar, Customer Experience, Opinion, Retail Crime, Skateboard

This is an extended version of a story that initially appeared in SBC Skateboard Vol. 24.1. You can look at that whole issue online here and subscribe to the mag here. The obvious, business-registry-grade answer is that it’s a place to buy hard and...

“Are US Retail Workers Calling It Quits?” by Dennis Limmer via Retail Wire

by admin | Sep 27, 2023 | Brick & Mortar, Customer Service, HR, News, Retail Crime, Retail Economy, Retail Strategy, Sales Training

According to a recent Bloomberg report, retail employees in the U.S. are “fed up and quitting at record rates.” A McKinsey study from 2022 found that the quit rate for retail and hospitality workers is over 70% higher than the overall U.S. quit rate. “Low...

“Tackling Rising Shrink: Strategies to Combat Shoplifting and Employee Theft in Retail Stores” by Bob Phibbs via The Retail Doctor Blog

by admin | Sep 2, 2023 | Apparel /Fashion, Brick & Mortar, News, Retail Crime, Retail Strategy

Shoplifting and employee theft are rising; they make up what retailers call “shrink.”Loss prevention is a broad category used to encompass disappearing merchandise from shoplifting customers and employees not ringing up merch correctly, not checking...

“Dick’s cuts jobs as theft takes a bite out of profit” by Cara Salpini via Retail Dive

by admin | Aug 22, 2023 | Brick & Mortar, Customer Experience, News, Retail Crime, Retail Economy, Retail Strategy

A red brick Dick’s storefront under a blue sky. The retailer reported net sales grew 3.6% in the second quarter, but both net and operating income were down double digits. Permission granted by Dick’s Sporting Goods The athletics retailer rolled out a business...