by admin | Sep 5, 2021 | HR, Resources, Retail Strategy
How to motivate retail employees … It’s a subject retailers routinely ask about. My answer is always the same: You don’t. That might sound strange coming from a motivational speaker, so let me explain. You can try to motivate a retail employee with...
by admin | Sep 2, 2021 | Associate Members, Point of Sale, Resources, Retail Strategy
It’s not easy to keep inventory in line. You analyze sales trends to make decisions. You review margins, sell-thru, and return on investment to evaluate profitability. You create buy plans, propose reorders and cancellations, and you suggest markdowns. All this just...
by admin | Aug 31, 2021 | Community, Retail Strategy
It’s never easy dealing with a retail customer service issue. Sometimes it may seem like someone is looking to find trouble, but complaining customers are most often just looking for a solution to a frustrating problem. If you provide excellent customer service,...
by admin | Aug 18, 2021 | HR, Retail Strategy
The dust from the pandemic is finally settling, but a new storm is gathering for employers. U.S. quit rates are higher than ever, with an eye-popping 95 percent of workers saying they’re considering changing jobs. If 2020 was full of talk about...
by admin | Aug 13, 2021 | Associate Members, Educational Opportunity, Resources, Retail Strategy
Cross selling and upselling in retail are the foundation of raising the average ticket. Cross selling in retail is the art of suggesting additional, complementary products to someone who has already decided on a purchase. Here’s one of my examples of...
by admin | Aug 8, 2021 | Resources, Retail Strategy
Whether you call it your bankroll, your finances, or how much money you have in your pocket, cash flow is its movement in and out of your business. Every retail store owner knows that cash is the heart of their operation but oftentimes you have ongoing expenses that...
