by admin | Jul 8, 2025 | Artificial Intelligence / CHAT GPT, Brick & Mortar, News, Opinion, Resources, Retail Strategy, Retail Technologies, Sales Training
If you’ve spent any time in Enterprise retail, you’ve seen it: departments that don’t talk to each other, systems that weren’t designed to share data, and a patchwork of bolt-on software that leaves you with more questions than answers.I had a conversation...
by admin | Jun 23, 2025 | Brick & Mortar, Consumer Behavior, Customer Experience, Customer Loyalty, HR, Opinion, Resources, Sales Training
Take our Retail Personality Styles Quiz to discover how you show up—and how to flex your style to sell more. Why This Quiz Matters Some associates connect instantly. Others lose the sale before “hello.”The difference? Knowing how to read personalities—and...
by admin | Jun 19, 2025 | Brick & Mortar, Customer Experience, Customer Service, Educational Opportunity, Footwear, News, Sales Training, Shoe Market
At the National Retail Federation’s annual Big Show this week in New York City, brick-and-mortar was at the center of the conversation. With the pandemic era fully behind us, customers are returning to stores, and brands and retailers are looking for ways to make the...
by admin | Jun 13, 2025 | Customer Experience, Customer Service, HR, News, Opinion, Resources, Retail Strategy, Sales Training
You’ve hired smart people. Some have been with your store for years. They know your products inside and out. So why aren’t they closing more sales? Here are the two issues: Experience doesn’t equal engagement. And… Product knowledge doesn’t...
by admin | Jun 5, 2025 | Brick & Mortar, Customer Service, HR, Opinion, Resources, Retail Strategy, Sales Training, Staffing
If you’re looking for the top skills to be a good shop assistant or assistant store manager, you’ve come to the right post. One of the biggest stories I’ve not heard talked about is that retail didn’t lose so many associates or managers as shift leads and...
by admin | May 12, 2025 | Brick & Mortar, HR, Resources, Retail Strategy, Sales Training
Your payroll is still running even when the floor is empty. Here’s how to make every minute count. Originally, I shared just 50 of these ideas. The response was so strong, I decided recently to expand it. Now there are 75 ways your employees can stay sharp,...
