Reviews can be make-or-break for any business, and that’s never been more true than it is in 2021. But what do customers care about most? Is it simply just a good star rating? Is it worth your time to respond to reviews? And what makes customers more likely to leave reviews?
We surveyed 2,376 people (1,543 consumers, 455 SMB owners/managers, 378 enterprise business leaders) to better understand the role reviews play in 2021. Learn what we found in our 2021 State of Reviews Report.
If you are currently a BRA Regular or Distinguished Retail Member, you can email email@example.com to receive the aforementioned 2021 State of Reviews Report.
If you are not yet a BRA Regular (no cost) or Distinguished Retail Member, please complete the super simple join form Shortly after it is received, we will email you the report as well as the link to access the BRA Office Depot Preferential Pricing Program.
BRA note: We are very pleased to announce that Podium has joined Board Retailers Association as a BRA Supporting Vendor Partner. If you would like to be introduced via email to the solid people behind this outstanding resource, be sure to email me. – Doug Works, BRA Executive Director